Archived: C R Dental Practice

Updated 13 August 2015

This announced inspection was carried out on 30 June 2015 by a dentally qualified CQC inspector.

We informed the local NHS England area team and Healthwatch Sheffield that we were inspecting the practice; however we did not receive any information of concern from them.

During the inspection we toured the premises, spoke with the dentist, the dental nurse, two reception staff, the practice manager and two patients. To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 13 August 2015

We carried out an announced comprehensive inspection on 30 June 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

CR dental practice is situated in the Park Hill area of Sheffield. It is close to Sheffield city centre. It offers mainly NHS dental care services to patients of all ages. It provides care for approximately 1750 patients. The services provided include preventative advice and treatment and routine restorative dental care. The treatment and waiting room is on the ground and first floor of the premises. The surgery relocated to new premisis in April 2013. It is now part of a medical centre.

The practice has one dentist, a dental nurse, two receptionists, a practice manager and a practice adviser.

The practice is open Monday 10-00am to 3-30pm, Tuesday to Thursday 9-00am to 3-30pm and Friday 9-00am to 1-00pm.

During the inspection we spoke with patients who used the service on the day of inspection and reviewed completed CQC comment cards. 44 patients provided feedback about the service. Patients we spoke with and those who completed comment cards were positive about the care they received about the service. They commented that staff were caring, helpful and respectful, treatment was well explained, the practice was clean and that they had no problems getting appointments.

Our key findings were:

• The practice had systems in place to assess and manage risks to patients and staff including infection prevention and control, health and safety and the management of medical emergencies.
• Patients were treated with care, respect and dignity.
• Patients were able to access appointments in a timely manner.

• There were clearly defined leadership roles within the practice and staff told us that they felt supported, appreciated and comfortable to raise concerns or make suggestions.
• The practice carried out oral health assessments and planned treatment in line with current best practice guidance, for example from the Faculty of General Dental Practice (FGDP).
• Staff received training appropriate to their roles.

There were areas where the provider could make improvements and should:

• Ensure that rubber dam is used for all root canal treatments.
• Ensure all written treatment plans are completed.