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Isle of Wight Council, Sea Street Offices, County Hall

Overall: Good read more about inspection ratings

High Street, Newport, PO30 1UD (01983) 821000

Provided and run by:
Isle of Wight Council

Latest inspection summary

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Background to this inspection

Updated 16 January 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

This is a domiciliary care service. It provides personal care as part of reablement to people living in their own houses and flats. The service is primarily aimed at people being discharged from hospital although it also works with some people to prevent hospital admissions.

Notice of inspection

We gave the service 24 hours’ notice of the inspection visit as we needed to be sure relevant staff would be available in the services office.

Not everyone received a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Inspection site visit activity started on 15 December 2020 and ended on 24 December 2020. We visited the office location on 15 December 2020 to see the registered manager and office staff; and to review care and staff records.

What we did before the inspection

Before the inspection, we reviewed information we had received about the service, including registration reports and notifications. Notifications are information about specific important events the service is legally required to send to us.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We used all of this information to plan our inspection.

During the inspection

We spoke with ten people (or their relatives) about their experience of the care provided. We spoke with the nominated individual, registered manager, assistant manager, and six other care team members. We spoke with one external social care professional.

We reviewed a range of records. This included five people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including, training, quality monitoring, policies and procedures were also reviewed.

Overall inspection

Good

Updated 16 January 2021

About the service

Adult Social Care Reablement and Outreach is a domiciliary care service registered to provide personal care for people who require this due to old age, illness or disability. At the time of the inspection it was providing care for approximately 85 people living on the Isle of Wight.

People’s experience of using this service:

We received positive feedback from people about the service. All people who used the service spoke very highly of the care staff.

People told us they felt safe and secure when receiving care.

Individual risk assessments and those relating to people’s homes helped reduce risks to people while maintaining their independence.

People told us they had been involved in care planning and care plans reflected people’s individual needs and choices.

People were cared for with kindness and compassion. Privacy, dignity and independence were promoted.

People were supported to meet their nutritional and hydration needs, and staff contacted healthcare professionals when required.

Staff understood consent and were clear that people had the right to make their own choices.

Safe recruitment practices were followed, and appropriate checks were undertaken, which helped make sure only suitable staff were employed to care for people in their own homes.

There were sufficient numbers of care staff to maintain the schedule of visits. Staff told us they felt supported, received regular supervision and training.

People felt listened to and a complaints procedure was in place.

The provider monitored the quality of the service on a regular basis to ensure it continued to be safe and met people’s needs.

The service met the characteristics of Good in all areas. More information is in the full report.

Rating at last inspection:

This service was registered with us on 05/09/2019 and this is the first inspection.

Why we inspected:

This was a planned inspection based on the registration date of the service.

Follow up:

We will continue our routine monitoring of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk