We carried out a review of the data available to us about My Homecare Kingston on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about My Homecare Kingston, you can give feedback on this service.
People’s experience of using this service and what we found.
Relatives of people using the service said they were happy with the service provided and would recommend the service to others. They told us their family members were supported by staff who understood how to keep them safe and were caring and respectful towards them.
People were supported by staff who were recruited safely, had appropriate training and were well supported by the registered manager. Staff understood how to safeguard people using the service and were confident any concerns raised would be listened to.
Procedures were in place and followed for the safe management and administration of medicines and infection prevention and control.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s care was planned around their wishes, preferences and needs. Relatives understood how to complain but had not needed to because they were happy with the care provided. They were confident that, if they contacted the administrative office, the management team would respond to them promptly.
Systems were in place to monitor the quality of care people received as well as their satisfaction with it. People, relatives and staff were encouraged to share their feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This was the first inspection for the service.
Why we inspected:
This service was registered with us in October 2019 and this is the first inspection.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.