About the service Poets Mews is a residential care home providing personal and nursing care to 43 people aged 65 and over at the time of the inspection. The service can support up to 80 people.
People’s experience of using this service and what we found
This was a targeted inspection looking at staff levels and training. People were happy with their care and made positive comments about staff, including, “They look after us very well”. Another person said, “I’ve no complaints at all about the staff”.
The manager used a dependency tool to help them plan staffing levels in a safe way. There were sufficient staff available to meet people’s needs.
We spoke with three staff, who told us that at times it would be useful to have more staff in order to give more individual support to people who weren’t able to see family and friends due to the pandemic restrictions. However, overall they felt that staffing was sufficient to meet people’s needs and keep them safe.
Staff training covered a range of topics relevant to the needs of people in the home. Staff new to the home were satisfied with their induction and the support they received.
We checked infection control procedures whilst we were at the home and found no concerns with how this was being managed.
Rating at last inspection (and update)
This service was registered in September 2019. Due to changes in the way we are working as a result of the pandemic, we have not yet rated this service. We carried out a targeted inspection to look at safety on July 2020 and found no breaches of regulation or concerns at this time.
This targeted inspection found no breaches of regulation.
Why we inspected
We undertook this targeted inspection to follow up on specific concerns which we had received about the service. The inspection was prompted in response to concerns received about staffing levels and staff training. A decision was made for us to inspect and examine those risks.
CQC have introduced targeted inspections to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.