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Pooleview Support Services

Overall: Requires improvement read more about inspection ratings

36 Kings Road, Walsall, WS4 1JB 07342 959720

Provided and run by:
Mrs Tracie Davinia Rogers

Important: This service was previously registered at a different address - see old profile

All Inspections

12 May 2022

During a routine inspection

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Poole View Support Services (formerly known as Omega House) is a supported living service providing personal care to two people at the time of the inspection. The service can support up to two people. People lived in one large home together. They had their own bedrooms and shared a bathroom and lounge dining area. The provider also lived in the home. People shared the kitchen and garden with the provider.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was not able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture.

Right Support

People in supported living arrangements should have their care and their tenancy agreement provided to them separately. This allows them to have choices to remain in their home but seek an alternative care provider if they wish to. Because people were living in the home of the provider, this choice was not fully available to them. The provider gave assurance people could remain in their home and receive care from others if the need ever arose. The provider had not identified some concerns we found during our inspection. Systems were either not in place or not robust enough to identify some issues around procedures to ensure safe and effective care for people. We saw no evidence anyone was harmed, and the provider took immediate steps to address the concerns we highlighted. Some staff had not completed training in learning disabilities awareness but did complete an induction and ongoing training programme.

People were supported by staff to pursue their interests. The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment which met their sensory and physical needs. Staff enabled people to access specialist health and social care support in the community. Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways which met their needs. Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. People could take part in activities and pursue interests tailored to them. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right culture

People received good quality care, support and treatment because staff and specialists could meet their needs and wishes. People and those important to them, were involved in planning their care. People’s quality of life was enhanced by the service’s culture of improvement and inclusivity.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service at the previous premises was good, published on 9 August 2018. This is the first inspection at the new location.

Why we inspected

The service had been open for over a year at its new location, this prompted its first inspection.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.

We have identified a breach in relation to the governance and oversight of how care is provided to people at this inspection. Please see the action we have told the provider to take at the end of this report.

Follow up

We will work with the local authority and monitor progress to ensure the provider improves to a rating of at least good. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.