About the service Care Carers is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of the inspection three people were using the service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection all people were receiving personal care.
People’s experience of using this service and what we found
Systems were in place to safeguard people from abuse, including training for staff and having suitable safeguarding and whistleblowing policies. People felt safe with the staff who supported them. The provider assessed risks relating to people’s care and staff understood how to reduce the risks.
The provider checked staff were suitable before they cared for people through checks of their employment history and any criminal records and health checks. People received consistency of care from staff who knew them well and there were enough staff to care for people safely.
Staff administered medicines safely and the provider trained staff to understand their responsibilities in relation to this.
People were involved in the planning of their care and the provider regularly asked them for feedback on the service they received. People felt listened to and their views were acted upon.
Staff understood infection control requirements and worked in a safe way to limit the spread of infections such as COVID-19. Personal Protective Equipment (PPE) was appropriately used and staff followed infection control procedures.
People, relatives and staff were consulted with and listened to. All had confidence in the registered manager and found the service was well-led. The registered manager had good oversight of the service to ensure people received good care. People confirmed they received good care and were very happy with the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection and update
This was our first inspection of this service since it registered with us in September 2019.
Why we inspected
This was a planned inspection based on the date the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.