- Homecare service
Mayfair Homecare - Wycombe
Report from 9 February 2024 assessment
Contents
Ratings
Our view of the service
Mayfair Homecare – Wycombe provides personal care to people living in their own homes and apartments; not everyone who used the service required support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service supports both younger and older people living with a range of care and support needs, including mental health, physical and sensory disabilities, including care for people living with dementia. We carried out this responsive assessment following information of concern received that included feedback about the quality and safety of people's care, and service leadership. We conducted an assessment commencing 6 March 2024 and ending on 5 April 2024. We found areas of good practice. People were supported by staff who were trained and supported in their roles. Systems and processes promoted people’s safety in areas such as medicines, risk management, learning from accidents and incidents, and responding to potential safeguarding concerns. People’s needs were assessed prior to the delivery of care, and the service obtained people’s informed consent. Staff spoke positively about the organisational culture and management of the service. Effective auditing systems were in place. Where people’s feedback was more variable in relation to staff timekeeping, the service planned to introduce electronic care records, and was in the process of transitioning to this system at the time of our assessment. The service was responsive to our feedback throughout the assessment.
People's experience of this service
People described a culture where staff monitored their wellbeing and promoted their safety, in areas such as protecting people from the risk of abuse, safe administration of medicines, and involving people in decisions about risk management. People told us their care and support needs were assessed prior to the delivery of care, and periodically reviewed to ensure care plans remained up to date. While the people we spoke to expressed that they were generally happy with their care, our assessment found some inconsistencies in people’s experience, for example, in relation to staff timekeeping and communication approach, including how effectively the service responded to people’s feedback.