We carried out a review of the data available to us about Unicare Recruitment Agency Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Unicare Recruitment Agency Ltd, you can give feedback on this service.
Unicare Recruitment Agency provides personal care support to people in their own home. At the time of our inspection one person under 18 years old was receiving support. The service is able to support both adults and children. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care and treatment. Staff were aware of risks to people’s safety and how to manage those risks. There were clear care plans in place that detailed a person’s support needs and how they wished to be supported. Staff involved the person with the legal authority, to make decisions in a person’s care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The person was treated well and had built good relationships with the staff supporting them. Staff respected the person’s privacy and dignity. They were supporting the person to learn new skills and develop their independence. Staff understood how the person communicated and had received additional training in non-verbal communication methods.
There were a team of regular staff supporting the person. They attended care calls on time and stayed the required length of time to provide the level of support the person required.
Staff received regular training and support to ensure their knowledge and skills were up to date with best practice guidance. The registered manager had systems in place to review and improve the quality of care. Staff liaised with health, social care and educational professionals involved in a person’s care to ensure coordinated care that provided good outcomes for the person receiving support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last
This service was registered with us on 3 October 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.