Background to this inspection
Updated
7 September 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service provides care and support to people living in three ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager registered with the Care Quality Commission. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave a short period of notice of the inspection prior to both visits, this was to help us and the service manage any risks associated with COVID-19.
What we did before the inspection
We reviewed information we had received about the service since it was registered with CQC. We sought feedback from the commissioning local authorities.
The provider was asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We used all of this information to plan our inspection.
During the inspection
We spoke with one person who used the service about their experience of the care provided. We spoke with seven members of staff including the registered manager, two service managers and four support workers. We also spoke with a family member of one person who used the service.
We reviewed a range of records. This included two people’s care records and medication records. We looked at three staff files in relation to recruitment, training and supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.
Updated
7 September 2021
About the service
Penmar Care Ltd is a supported living service providing personal care and support to older and younger adults with mental health support needs. There were two people receiving the regulated activity of personal care at the time of the inspection.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
One person using the service told us they received the support they required, and one relative told us they felt their family member received safe care. Staff spoken with said people using the service were kept safe and were treated with dignity and respect.
People received support from a regular staff team and staff members were recruited safely. Where risks to people had been identified, detailed assessments were in place. People received their medicines safely when they needed them.
The provider had systems in place to monitor, assess and improve the quality and safety of the service being provided.
People's needs were assessed, and detailed care plans put in place to support them safely and effectively. Staff were receiving appropriate training to assist them in their role. There were enough staff to support people's needs and to help them access healthcare support as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to monitor, assess and improve the quality and safety of the service being provided however we found that the registered manager was not in day to day charge of the service. They were not present during this inspection and told us by telephone of plans to recruit and register a new manager for the service.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
• Model of care and setting maximises people’s choice, control and independence.
Right care:
• Care is person-centred and promotes people’s dignity, privacy and human rights.
Right culture:
• Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in September 2019 and this is the first inspection.
Why we inspected
This inspection was carried out due to the length of time the provider had been registered with CQC without receiving a formal rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.