We carried out a review of the data available to us about Care Station NW on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Station NW, you can give feedback on this service.
Care Station NW is a domiciliary care agency that provides care and support to adults in their own home. People receiving a service included those with dementia, mental health, physical disabilities and learning disabilities. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were eight people receiving a regulated service.
People's experience of using this service and what we found
People were happy with the support they received from the service. They and their relatives had no concerns about their safety while using the service. Staff had received training in how to protect people from the risk of harm. Following our feedback during the inspection, the provider made immediate improvements to their recruitment practices to ensure people were fully protected from the risk of unsuitable staff. People received their medicines safely from appropriately trained staff.
Staff understood their responsibilities to prevent the spread of infection whilst working in and between people's homes. They wore the correct personal protective equipment (PPE) and were regularly tested to ensure they were safe to work with people.
People's health and care needs had been assessed before the service started. The information was then used to formulate care plans for each individual. Although people told us they always received person-centred care, some care plans needed to include more detailed information about how people wanted their care to be delivered. Following the inspection, we were provided with evidence the provider had made the necessary improvements. Staff received training, supervision and support to help ensure they were effectively carrying out their role.
People liked the staff who supported them and told us staff were always kind and respectful. Staff considered people’s diversity and respected their right to privacy and dignity. They encouraged people to be as independent as they could be and involved them in decisions about their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were very responsive to their needs and felt they were at the centre of their care, driving all decisions about how they would be supported. People felt able to raise any concerns they had about their care and were confident they would always be listened to.
People felt the service was well-led. The registered manager was committed to a process of continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 19 September 2019 and this is the first inspection.
Why we inspected
This was a planned inspection to check the safety and quality of the care people received and was based on when the service was first registered with CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.