We carried out a review of the data available to us about Rainbow Care Solutions (Merseyside South) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rainbow Care Solutions (Merseyside South), you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe receiving care from Rainbow Care Solutions. Comments included, “They are a breath of fresh air, we feel so at ease” and “I feel like I trust them.” There were comprehensive risk assessments in place which were tailored to reflect each person’s assessed need. People confirmed they received their medications and calls on time. Staff knew how to report safeguarding concerns and staff were recruited safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests the policies and systems in the service supported this practice. People were supported to eat, and drink where needed, and staff were trained, supervised and appraised in line with the policy of the organisation.
Staff treated people with kindness, compassion and dignity. People confirmed they were involved in choices and decisions regarding their care and support, including what staff come to their home and support them. People’s diverse needs were catered for.
Relatives confirmed communication from staff was good, and staff supported people to make healthcare appointments where needed. Complaints were investigated and responded too, and staff were trained in end of life care. Care plans were person centred and reflected the needs of each person. Routines were discussed with people, and they had been involved in completing their care plans.
There were audits and quality checks in place, complete with action plans. The registered manager understood their role and responsibilities and had reported all notifiable incidents to CQC.
Rating at last inspection (and update)
This service was registered with CQC on 25/09/2019 and this is the first inspection.
Why we inspected
We inspected this service in line with our planned inspection regime.