About the serviceThis service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of our inspection, nine people were receiving personal care.
People’s experience of using this service
People told us they were happy with the service. Comments from relatives included, “We are happy with the care team” and “It’s really a lovely care agency.” Staff provided care that met the needs of people using the service. People were protected from the risk of abuse. Staff knew how to identify and report abuse.
Risks to people were assessed and managed. Staff followed guidance to provide care safely. The provider undertook recruitment checks to ensure staff were suitable to work with vulnerable people. Staff were trained in infection prevention and control and followed guidance when providing care to reduce the risk of cross contamination.
People received the supported they required to eat and drink healthily. Staff were trained, received supervision and felt supported in their roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were kind and caring. Staff respected people’s privacy and dignity.
People’s care records contained details how people preferred to receive support. People were supported to remain independent where they were able to be. People knew how to make a complaint.
The registered manager responded to people’s needs as they arose. Quality assurance systems were used to identify shortfalls in the quality of care and make improvements when needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 30 December 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.