Archived: Premier Care Warrington Branch

Premier Care Warrington Branch is a domiciliary care service providing personal care to people living in their own homes. At the time of our inspection there were 249 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe using the service however we have made recommendations regarding medication recording and communication pathways.

Safe recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed. There was an ongoing process of staff recruitment to ensure people were supported safely and effectively. Staff received an induction and were supported through a programme of regular supervision and practice checks.

People were supported by staff, who had the appropriate training and skills to provide care safely and effectively. The provider had systems in place to ensure people were protected from abuse and avoidable harm. Accidents, incidents, safeguarding and complaints were managed appropriately and monitored by the management. The provider had a range of audits in place to ensure the service continued to improve.

People had care plans and risk assessments in place, and these were regularly reviewed. Staff understood the actions needed to minimise the risk of avoidable harm including the prevention of infection. People had individual care plans that gave information on how to support them according to their wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People described their regular care staff as caring and that they respected their wishes and privacy.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was Good, published on 10 September 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.