11 January 2023
During an inspection looking at part of the service
Hinckley House Care Home is a residential care home providing personal and nursing care for up to 60 people, some of whom have dementia. At the time of our inspection there were 55 people using the service.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt safe living at Hinckley House Care Home. People received safe care and were protected from the risk of abuse. Staff were aware of their responsibilities for keeping people safe and received safeguarding training.
People were supported by enough suitably experienced and trained staff who were safely recruited.
Staff worked with health and social care professionals to help people maintain their health and wellbeing.
Medicines were safely managed by trained staff. Risks associated with people’s care had been regularly reviewed and were well managed.
Visitors were welcomed into the service and their views were sought, considered and respected.
There were robust systems and processes in place to monitor the quality of the service. When required actions were taken, and the necessary improvement made. The registered manager was supported by the provider to identify concerns and learn lessons when things went wrong.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 04 March 2019)
Why we inspected
We received concerns in relation to the management of risk and concerns about lack of governance. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well-led sections of this full report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hinckley House Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.