6 January 2014
During a routine inspection
People using the service consented to care and were given choices in activities and relatives were consulted when activities were discussed.
We inspected care records and risk assessments and found the provider was organising care effectively and planning interventions that met people's needs and involved them in their care.
The provider was allocating staff effectively and care staff told us they had enough time and resources to manage their workload effectively.
There were systems in place to monitor the quality of the care being provided to people using the service to ensure they were receiving good care and any areas for improvement were identified and addressed.
We looked at the complaints policy and process and found that, whilst there were very few complaints about the service, people felt empowered to raise concerns if they needed to. People who used the service told us they had confidence in the senior management team to resolve any issues quickly and effectively .