We carried out a review of the data available to us about Helping Hands Maidenhead & Windsor on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Maidenhead & Windsor, you can give feedback on this service.
Helping Hands Maidenhead & Windsor is a domiciliary care agency providing personal care to people living in their own homes and flats. The service is registered to give support to people living with dementia, learning disabilities or autism, people with mental health needs, people with eating disorder, younger adults, older people, and people with physical disability and sensory impairment. 31 people were using the service at the time of our inspection. Not everyone using the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
At the time of the inspection, the service did not care for or support anyone with a learning disability or autistic spectrum disorder. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People were protected from the risk of abuse. Safeguarding policies and procedures were in place. Staff had received training and understood how to keep people safe and knew who to report to if they had any concerns. Care plans and risk assessments were in place to help reduce risks and promote safe care for people. Systems kept people safe from the risk of abuse and avoidable harm. Risks of infection transmission, including COVID-19, were assessed and relevant action was taken to reduce these risks. Recruitment processes were followed to check whether staff were suitable to work with vulnerable people. There were enough staff to meet people's needs.
Staff were provided with training relevant to people's health and care needs. People were assisted with relevant nutritional support where this was part of their care. People were supported to have maximum choice and control of their lives and staff supported provided them with care them in the least restrictive way possible. The policies and systems in the service promoted this practice.
People received care from friendly and caring staff. Staff understood how to promote people's independence and respect their privacy and dignity. People's equality and diversity needs were respected.
People received personalised care and their choices were respected so they retained control over their lives. Staff knew the people they cared for and provided responsive care. People were supported with any communication needs they may have. People were able to provide feedback or raise complaints which were listened and responded to.
The provider had quality assurance systems in place that included audits, analysis and spot checks that were used to drive improvements. People were complimentary about the way the managers and the office-based staff ran the service, and how accessible and approachable they all were. The provider promoted an open and inclusive culture which sought the views of people, their relatives and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2019 and this is its first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.