We carried out a review of the data available to us about Sunnylives Support Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sunnylives Support Ltd, you can give feedback on this service.
Sunnylives Support Ltd is a home care agency supporting people with personal care in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received care and support that was safe. People were protected from avoidable harm and abuse by staff who were aware of their responsibilities to report any concerns. People felt safe and were protected against other risks to their health and welfare, including risks associated with infectious diseases such as COVID-19. One person’s family member told us, “I trust them, they are professional. My mum is happy, she has confidence in them and she looks forward to them coming. She is happy and I am happy and I think they do a very good job.”
People received care and support that was effective and based on detailed assessments and care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Support was provided in a caring way. There was a strong focus on people’s independence and dignity, and on respecting them as individuals. People we spoke with told us they would recommend the service to others. One person’s relative said, “The care workers have said it’s a lovely place to work, small and personal, more like a family. It seems to come across in the way they work – they are very happy working for Sunnylives and are pleased to be with this company.”
People had responsive care. There were processes in place to make sure people received care according to their agreed plans. The provider made appropriate use of technology to monitor and review people’s care.
People told us the service was well managed and responsive. The provider had effective systems in place to manage the service, and to monitor and improve the quality of care people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 16 October 2019 and this was the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about a person’s care, and staffing practices. We decided to inspect and examine those risks. As the service had not been inspected, we decided to cover all the key questions and give a rating.
We found no evidence during this inspection that people were at risk of harm from the concerns received. Please see the safe, effective, responsive and well-led sections of the full report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.