We carried out a review of the data available to us about CEL Homecare North East on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about CEL Homecare North East, you can give feedback on this service.
CEL Homecare is a domiciliary care agency providing personal care to people in County Durham, Northumberland, Cumbria and Tyneside. It supported people living with a dementia and mental health conditions. At the time of our inspection 40 people were receiving personal care from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received kind and caring support from staff who knew them well. People and relatives said they were happy with the care they received.
Risks to people were assessed and addressed. Medicines were managed safely. People were supported by staff they knew well, who had been safely recruited. Effective infection prevention and control systems were in place.
Staff received support through regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Care was based on people’s assessed needs and preferences. Systems were in place to investigate and respond to complaints. Staff were able to communicate with people effectively.
Governance systems effectively monitored and improved standards. People, relatives and staff spoke positively about the leadership of the service. Feedback was sought and acted on.
Rating at last inspection
This service was registered with us on 24 October 2019 and this was the first inspection.
Why we inspected
This was a planned inspection to give the service a rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.