We carried out a review of the data available to us about Bespoke Care and Training Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bespoke Care and Training Ltd, you can give feedback on this service.
About the service
Bespoke Care and Training Limited is a domiciliary care service providing care to people living in their own homes in Ashbourne, Derbyshire and surrounding areas. At the time of our inspection, 44 people were using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 39 people were receiving personal care support.
People’s experience of using this service and what we found
Staff were trained on how to protect people from abuse and knew the procedure to follow to report concerns. People’s representatives said staff were caring and friendly. Systems and processes were in place to support people’s safety. People’s needs were assessed and monitored on an ongoing basis.
People were supported by trained staff to take their medicines. People were supported to access health care professionals when needed to support their well-being.
Recruitment processes were safe.
Staff worked within the provider’s policy and procedure for infection prevention and control and followed current government guidance related to COVID-19.
Quality monitoring was undertaken on an ongoing basis by the provider to drive improvement. The view of people and their relatives were sought including involvement in decisions relating to their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 3 December 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.