We carried out a review of the data available to us about Skies Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Skies Home Care Ltd, you can give feedback on this service.
Skies Home Care Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older people, people living with dementia and younger adults. At the time of our inspection there were seven people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe. There were safeguarding adults procedures in place to guide staff. The registered manager and staff had a clear understanding of these procedures. There were appropriate recruitment checks before staff started work and there were enough staff available to meet people's care needs. Where required people received safe support from staff to take their medicines.
The provider and staff were following government guidance in relation to infection prevention and control. Staff had received training on COVID-19 and the use of personal protective equipment (PPE). The service had business continuity and COVID-19 contingency plans in place that made provisions for safe care in the event of an emergency, or an outbreak of COVID-19.
The provider carried out an assessments of people's care needs before they started using the service to ensure staff could support them safely. Staff had received training and support relevant to people's needs. Where required, people received support to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People and their relatives told us they were treated in a caring and respectful manner and they had been consulted about their care and support needs. No complaints were made to the service but people we spoke with knew how to make a complaint if they were unhappy with the service. People had access to end of life care and support if it was required.
There were effective systems in place to regularly assess and monitor the quality of the service people received. Staff said they received good support from the registered manager. The registered manager took people and their relatives views into account through satisfaction surveys and their feedback was used to improve the service. The registered manager and care staff worked with health care professionals to plan and deliver an effective service.
Why we inspected
This service was registered with us on 10 November 2019 and this is the first inspection of Skies Home Care Ltd.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as
per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk