10 February 2022
During an inspection looking at part of the service
We found the following examples of good practice.
People said they felt safe at the service. One person said, “Staff always make sure I am ok. The staff here are lovely”. People confirmed they saw their loved ones regularly. Visitors also confirmed that regular visits were facilitated, and precautions were in place to ensure lateral flow tests were taken and personal protective equipment was available to them One visitor said, “They are very welcoming here…” Another said, “You can’t fault them here”.
The registered manager took action to ensure people admitted to the service had their COVID-19 status recorded on admission.
There were processes to minimise the risk to people, staff and visitors from catching and spreading COVID-19. These included regular testing of staff and people living at the service and testing of visitors to the service.
People said they felt safe at the service. One person said, “Staff always make sure I am ok. The staff here are lovely”. People confirmed they saw their loved ones regularly. Visitors also confirmed that regular visits were facilitated, and precautions were in place to ensure lateral flow tests were taken and personal protective equipment was available to them One visitor said, “They are very welcoming here…” Another said, “You can’t them here”.
The service had a good supply of PPE. Staff confirmed they had all they needed to work safely. We observed most staff and management were using PPE correctly. One member of staff was reminded about the position of their mask.
Signage was in place to remind staff, visitors and people about the use of PPE, the importance of washing hands and regular use of hand sanitisers.
Staff had received training in the use of PPE, infection control and hand hygiene. The registered manager confirmed that refresher training was being organised.
There were sufficient staff to provide continuity of care and support. Regular agency staff were used to cover any staff absences. Recruitment of additional care and domestic staff was underway.
Infection prevention and control policies and procedures were in place and kept under review to ensure they were reflecting current guidance. There were safe processes in place to take appropriate action during an outbreak.
Some improvements were needed to ensure people were fully protected from catching and spreading infections. The registered manager took action to ensure COVID-19 vaccination information for visiting professionals and contractors was confirmed and recorded.