Galsworthy House Nursing Home

Updated 29 May 2024

Galsworthy House Nursing Home is a care home providing personal and nursing care to up to 72 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 51 people using the service. The assessment took place between 17 June to 3 July 2024. We undertook this assessment because we received concerns about safeguarding people from abuse. Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had been trained to recognise and report the signs of abuse. The home manager worked proactively with the relevant agencies when concerns were raised, to make sure people were safeguarded from further risk. There was a clear understanding of the Deprivation of Liberty Safeguards (DoLS) and this was only used when it was in the best interest of the person. Staff understood how to reduce safety risks, to keep people safe from injury or harm whilst ensuring people were not subject to any unnecessary restrictions. There were enough staff to meet people’s needs. However, people and staff wanted to see more staff on duty, during busy periods. The provider was taking action after this assessment to gather people’s feedback, with a view to making changes if these were needed. Staff were trained to meet people’s needs and supported with their ongoing learning and development, to continuously improve their working practices. Recruitment checks were undertaken to make sure staff were suitable to support people. Staff were kind and caring. Staff knew people well and understood how their individual needs should be met. Staff supported people to have choice and control and to make decisions about how their care and support was provided. Staff supported people to be as independent as possible and respected their rights. Staff treated people equally and fairly which reduced the risk of them being excluded from receiving care and support they were entitled to.

Updated 29 May 2024

People were safe at the service. People had no concerns about their safety and wellbeing but knew how to raise a concern if they had one. People were supported to stay safe and do the things that mattered to them. Staff were alert and responsive when people needed support and they provided this in a calm and reassuring way. People spoke highly of the staff team and said they were treated well by them. However, people wanted to see more staff on duty during busier times at the service. People received care that was centred on them and their individual needs including those related to their protected equality characteristics. People had choice and control about how they wanted to receive care and support and were encouraged and supported to do as much as they could for themselves, to maintain their independence. People’s family and friends were free to visit when they wished. There were no unnecessary restrictions placed on when they could come. People undertook activities at the service which supported their independence, health and wellbeing.