Galsworthy House Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People using the service were treated equally and fairly. Staff understood people’s equality and human rights and how these should be upheld and respected when providing them with care and support. Managers ensured care and support was delivered to people which met their needs in relation to their protected characteristics.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People understood their right to be treated equally and fairly and to be provided with the care and support they wanted based on their individual needs. Relatives told us people were treated equally and fairly. A relative said, “If that were the case [people not being treated equally or fairly] it would mean that their individual needs weren’t being met whereas they are, which is better.”

Staff understood people’s right to be treated equally and fairly and to receive care and support that met their individual needs. Staff gave us examples of how they ensured people received care and support that promoted equality and respected people’s rights. The home manager made sure care and support was delivered in a way that removed barriers or challenges to people that might discriminate against them due to their protected characteristics. The home manager told us, “Equality and diversity is very important here. We make sure we identify people’s needs at point of assessment so we are aware of what people’s specific needs and wishes are, so we can support them with these.”

Systems were in place to obtain information about people’s individual needs and wishes in relation to their protected characteristics. Senior staff undertook regular assessment, monitoring and reviews of people’s needs to ensure this information was used to plan people’s care and support. Staff had access to this information through people’s care records, which were current. Staff received equality and diversity training as part of their role to help them make sure people were not subjected to discriminatory behaviours and practices.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.