Updated 7 May 2024
Happy 2 Help Community Care Ltd is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 32 people using the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Date of assessment 22 May to 30 May 2024. We assessed 8 quality statements within 2 key questions. The assessment was completed in response to concerns we had received about the service. The inspection included a site visits 22 May 2024. We continued to review evidence off-site after these dates. The service was last inspected in April 2023 and was rated good in all areas. Systems were in place for the identification, investigation and reporting of safeguarding’s. Staff were aware of their safeguarding responsibilities. Staff had been recruited safely and were well trained and supported. Staff were deployed in a way that ensured people’s needs were met. Risks to people were identified and well managed. People were involved in decisions about their care and there were regular reviews with people to ensure the care was meeting their needs. Medicines were managed and administered safely. The service was well managed. The registered manager and senior staff were committed to providing person centred care. The registered manager and senior staff demonstrated a positive approach to continuous learning and improvement.