13 July 2023
During an inspection looking at part of the service
Platinum Nursing Care is a residential care home providing personal and nursing care to up to 32 people aged 65 and over. At the time of our inspection, the care home accommodated 32 people across three wings, each of which has separate adapted facilities. One of the wings specialises in providing care to people living with dementia. People with nursing needs were supported on other units.
People’s experience of using this service and what we found
Risks to people's health and safety were assessed and well managed. Safeguarding concerns were reported and referred to the local authority and notified to us, The Care Quality Commission (CQC) as required. Medicines were managed safely, and we were assured by the infection control measures within the home. There were enough staff and staff were recruited safely. Lessons were learnt and changes made to improve the care provided and systems within the home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Governance systems provided regular monitoring and audits of the quality and safety of care provided. When issues or areas for improvement were identified, actions were taken to address them. Staff, people, relatives and professionals spoke positively about the home and the staff. Staff felt well supported, valued and included. Relatives were kept informed and told us the home was well managed and organised. Important events and incidents were notified to us as required. People, relatives, visitors and staff were encouraged to give feedback and make suggestions for improvements. Staff were supported to undergo further training and development, and some were supported to undertake their nurse training. The provider worked closely with external health professionals to improve people's outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 19 August 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced comprehensive inspection of this service on 6 and 13 July 2022. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and good governance.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively .
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Platinum Nursing Care on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.