We carried out a review of the data available to us about Yourlife (Walton-on-Thames) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yourlife (Walton-on-Thames), you can give feedback on this service.
Yourlife (Walton-on-Thames) is a domiciliary care service which provides care to people living in their own apartments within Edward Place, a retirement development. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection three people were receiving the regulated activity of personal care.
People’s experience of using this service
People were supported by a caring staff team who knew them well. Staff understood the need to support people to maintain their independence and ensured people’s privacy and dignity was respected.
People’s care plans were detailed and contained information on how to manage risks to people’s safety and well-being. Staff had received training in safeguarding and were aware of their responsibilities for keeping people safe from the risk of abuse.
Staff received the training and support they required to carry out their role. Staff told us they felt supported and received regular feedback to enable them to develop and gain further skills. Recruitment checks were completed in order to help the provider make safer recruitment decisions. There were enough staff available to meet all care calls in a flexible and responsive way.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood the need to gain consent and ensured people were fully involved about decisions regarding their care.
People, relatives and staff were complimentary about how the service was run. There was a positive culture within the service and the team worked to ensure the values of the organisation were embedded into practice. Regular feedback was sought to support the service in continually improving.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 November 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.