St Helens Hall and Lodge

Updated 15 May 2024

Date of assessment: 12 June to 26 June 2024. St Helens Hall and Lodge is a residential care home providing personal care to people aged 65 and over across 2 units. At the time of the assessment there was 88 people residing at the home. We conducted this assessment following receipt of information of concern relating to the safety of service users. We assessed 15 quality statements across the 5 key questions of safe, effective, caring, responsive and well led, and have combined the scores for these areas with the scores from the last inspection. Our overall rating has remained as good. At this assessment, we found that safeguarding was a top priority at the service and policies and processes in place ensured there was good oversight of accidents, incidents, and risks. Learning was embedded to promote ongoing improvements. We did identify some specific medication issues however; urgent steps were implemented by the registered manager to rectify these concerns whilst we were on site. We found that staff were kind, caring and compassionate. People were treated with dignity and respect, and their immediate needs were responded to in a timely manner. We found the service was well led with a robust auditing and governance system in place. People were encouraged to offer suggestions, participate in activities and were supported to maintain important relationships with family and their community.

Updated 15 May 2024

People were positive about their experience of the service and the care they received. People and their families felt safe. They spoke highly of staff members and although they did not always feel there was enough staff on duty, they felt that staff were quick to respond to their needs. People felt listened to and felt they were treated with dignity and respect. Family members were kept up to date with any incidents and changes to their relative’s care. Family members told us they were able to visit the home and take their relatives out. People and their families were encouraged to voice their opinions via regular relative meetings and resident discussion groups. Internal surveys and a recent quality monitoring assessment carried out by the Local Authority also found that people and their families were happy with the service and care provided.