Castlewood Road

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring - we rated this key question as good. People were supported to maintain their independence and have choice and control over their care. Staff were respectful and treated people with kindness. People's dignity, privacy and human rights were respected. Their equality needs were understood. For example staff helped people practice their religion and culture. This service scored 70 (out of 100) in this area.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff and leaders told us they encouraged people to be as independent as possible. They told us they promoted people’s independence and supported them to know their rights and have choice and control over their own care, treatment and wellbeing. For example people's emotional, social and educational aspirations were gathered so that staff could support them in these areas. One person enjoyed activities such as using public transport, learning from a personal tutor, going to their local mosque and the local gym. Records showed they were able to do these activities with the help of the service. People were prompted by staff to tend to their care needs. We found people had the independence to do certain personal care tasks for themselves and with little assistance.

The provider had arrangements in place to ensure that people’s individual needs were initially assessed and then monitored by staff. Care plans were updated when people needs change. Changes were communicated to staff and people's care plans were then updated with the involvement of people and their relatives. This ensured people's rights and independence were continually respected and protected.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.