We carried out a review of the data available to us about Truscott House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Truscott House, you can give feedback on this service.
Truscott House was previously known as London Care (Truscott House). London Borough of Croydon took back the management and operation of the service from the previous care provider in January 2020.
Truscott House provides personal care and support to people living in self-contained flats located in a single building. This is known as extra care housing and is operated by an independent housing provider which is also the London Borough of Croydon. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there were 19 people being provided with personal care and support by the service.
People’s experience of using this service and what we found
People felt safe at the service and staff understood how to keep people safe through understanding safeguarding procedures and how to manage risks to individuals to keep them safe. There were enough staff to support people and staff recruitment procedures were suitable to check staff were safe to work with people. Staff followed best practice in reducing the risk of infections such as COVID-19. The provider was not responsible for maintaining the premises, but they liaised closely with the landlord to ensure health and safety and cleanliness standards were maintained. People received the right support in relation to their medicines.
Staff received the training and support they needed to meet people’s needs. People were supported to maintain their mental and physical health and to maintain contact with professionals involved in their care. People received food and drink of their choice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People liked the care staff and developed good relationships with them as staff knew them well. People were supported to improve their independent living skills as far as possible and staff treated people with dignity and respect.
People were involved in their care and the provider ensured their needs and preferences were reflected in their care plans through liaising with them and their relatives. People were supported to do activities they were interested in and to maintain relationships with the people important to them. Relatives could visit family members without unnecessary restrictions. People were encouraged to raise any concerns or complaints which the provider investigated and responded to appropriately.
The registered manager notified CQC of significant events, such as allegations of abuse, as required by law. The registered manager and staff understood their role and responsibilities. The provider communicated openly with people and staff through regular meetings and surveys. Staff felt well supported by the registered manager. The provider undertook checks to monitor, review and improve the quality and safety of the service and addressed any issues found promptly.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 3 January 2020 and this was the first inspection.
The last rating for the service under the previous provider was Good, published on 10 April 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.