We carried out a review of the data available to us about Lambwood Heights Care home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lambwood Heights Care home, you can give feedback on this service.
Lambwood Heights Care Home provides accommodation and nursing or personal care for up to 73 people. On the day of our inspection, 17 people were receiving services, some of whom were living with dementia.
People’s experience of using this service and what we found
Activities in the service were exceptionally meaningful and had a positive impact on people's lives. Activities and events were created for people that connected them to their past hobbies, interests and life. Care plans reflected people's likes and dislike and throughout our observations, there were numerous positive and friendly interactions between staff and people. The service had developed excellent links with the local community. The registered manager kept a detailed log of all comments and complaints no matter how small and actively encouraged people and relatives to speak about their views of the service. People’s wishes were recorded regarding their care towards the end of their lives.
There were systems in place to keep people safe from the risk of abuse. People and relatives felt the service was safe. There were enough staff to support them and they were recruited in a safe way to ensure that they were safe to work with people. Risks to people and the environment had been assessed and mitigated. People received their prescribed medicines safely. People were protected from the risk of acquiring infections and the service was clean. Accidents and incidents were reviewed and monitored to identify trends and to prevent reoccurrences.
Staff assessed people prior to them coming to live at the service and people told us staff knew them well. People were supported to maintain a healthy balanced diet and to eat and drink well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We have made recommendations in relation to the meal experience and capacity assessments.
Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. Staff were passionate about working at the service and were very keen to speak with us during the inspection.
An effective quality assurance process was in place to monitor care and plan on-going improvements which were overseen by the provider and senior team who were also based at the service.
This service was registered with us on 18 December 2019 and this is the first inspection.
Why we inspected
This service was registered with us on 18 December 2019 and this is the first inspection..
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.