Falcon Care Agency Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service completed person centred care plans which contained information related to the person. This meant staff had the right information needed to provide care to people.

People's care and treatment was planned and delivered in a person centred way. One relative told us they were very happy with the care and support their loved one received.

Staff told us the care plans were helpful, and provided them with guidance to enable them to deliver care to people in the way they wanted.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The registered manager demonstrated an understanding and awareness of assessing capacity. Staff had received Mental Capacity and Deprivation of Liberty Safeguards training.

At the time of the assessment, no-one using the service lacked the capacity to make decisions.

The provider had policies in place regarding mental capacity, this also had a section that was specifically for young people. The registered manager could describe the process they would follow if they had had concerns over a person lacking capacity.