We carried out a review of the data available to us about Confidence Care and Support on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Confidence Care and Support, you can give feedback on this service.
Confidence Care and Support provide personal care to people living in their own homes. At the time of our inspection the service supported 11 people.
People's experience of using this service and what we found
People were safeguarded from the risk of abuse. Staff liaised openly and proactively with external safeguarding professionals. The registered manager ensured risk assessments specific to people’s needs were in place, alongside appropriate plans to mitigate risks.
People told us staff were kind, caring and interested in them. People were involved and listened to in the care planning and review process; their preferences informed care plans and communication strategies.
Continuity of care was a key strength of the service and people had often known their carers for a number of years.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was a positive culture amongst the staff at the service. The registered manager and deputy had supported staff through a year made additionally challenging by the COVID-19 pandemic. They worked flexibly and proactively to ensure people’s safety, and the safety of staff, was prioritised.
There were systems in place to assess, monitor and improve the quality of care being provided. The registered manager and deputy worked well with external agencies and maintained oversight of national guidance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection This service was registered with us on 31 December 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our approach to inspecting newly registered services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.