22 December 2022
During an inspection looking at part of the service
About the service
Normanshire-Supported Living Services is a supported living service providing personal care to people living with a learning disability or autism. At the time of this inspection there were 3 people using the service living in one house sharing a bathroom, kitchen, lounge and garden.
People’s experience of using this service and what we found
Right Support:
The model of care and the setting maximised people’s choice and control. People had their own bedroom and shared the facilities. People were protected from the risks associated with the spread of infection and were supported to take their medicines safely. People were encouraged to make choices and decisions in accordance with their level of understanding.
People’s risks were assessed in a person-centred way. Care plans and risk assessments were regularly reviewed and involved relatives and advocates as appropriate. People who may become anxious or distressed had proactive plans in place to reduce the need for restrictive practices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
Care was person-centred and promoted people’s human rights. People were protected from abuse and poor care. Relatives confirmed they were included in decision making about their relative’s care. People were supported to achieve their goals and aspirations by a staff team who knew them well.
People had their communication, cultural and spiritual needs met. Staff engaged people in activities in accordance with their individual care plans. People were supported to maintain links with their family.
Right Culture:
The managers had an open door policy and overall relatives and staff spoke positively about the management of the service. Relatives and staff confirmed they would be able to raise concerns to enable improvements to be made to the service.
The provider ensured staff had training in learning disability and autism so they could support people in a person-centred way. Governance systems ensured people were kept safe and received care in line with their personal needs and preferences. Relatives were asked by the provider about their opinions of the service. Staff worked with healthcare professionals to improve outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 16/02/22).
Why we inspected
This inspection was prompted in part due to a review of the information we held about the service and in part to concerns received about the general care and treatment of people using the service. A decision was made for us to inspect and examine those risks. As a result, we undertook a focused inspection to review the key questions of safe, responsive and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good based on the findings of this inspection. We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe, responsive and well-led sections of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.