Aidares Care Limited

Aidares Care Limited is a domiciliary care agency located in the London Borough of Havering. It is registered to provide personal care to people in their own homes. At the time of the inspection, 1 person was receiving support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where people do receive personal care, we also consider any wider social care provided.

People’s experience of using this service and what we found

There were systems in place to keep people safe from abuse. The service maintained risk assessments to monitor and mitigate risks to people. Staff were recruited safely and there were enough staff working at the service. Medicines were managed safely. Staff were trained in infection prevention and control. There were systems in place to learn from incidents and accidents.

People’s needs were assessed so the service knew whether they could meet their needs. Staff received an induction, were trained and supervised in their roles. People were supported with eating and drinking if required. Staff recorded care effectively and worked with health and social care professionals to ensure people received good care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

Staff were caring; feedback from people showed this to be the case. People and relatives were able to make choices with their care. People were treated with respect and dignity and supported to be independent.

People’s needs were recorded in care plans which provided instructions for staff. People’s communication needs were recorded so staff could meet their preferences. People were able to take part in activities they enjoyed. There had been no complaints about the service but there was a a process in place for people and relatives to follow.

The service provided a person-centred culture with relatives and staff providing positive feedback about how the service was managed. People, relatives and staff were able to engage in the service. There were quality assurance measures in place so the provider could ensure people were provided with good, safe care. The provider worked with other agencies to support people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 15 January 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.