Lanesborough House Care Home

Lanesborough House is a residential care home providing personal and nursing care to up to 91 people. Lanesborough House is a purpose-built home where each floor of the building has separate adapted facilities that accommodate people who require nursing, dementia and residential care. At the time of our inspection there were 83 people using the service.

People’s experience of using this service and what we found

People did not always have important aspects of their care effectively monitored.

The provider had established systems and processes to review and maintain oversight of the quality of care being provided. There was a clear management structure and staff were aware of the roles the management team.

People and staff told us there were enough staff to provide people with the support they needed.

People’s risk assessments contained the information staff needed to keep people safe. Peoples care records were comprehensive and detailed.

People felt safe living in Lanesborough House and told us they were happy living in the home. Relatives also told us that people were well cared for.

Staff told us there was enough training available to support them in their roles and regular supervision. Staff felt supported and listened to by the management team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; systems and policies in the service supported this practice.

People’s care was person centred. People and their relatives were involved with their support plans. These detailed people’s wishes likes and dislikes as well as their physical and mental health needs and helped staff identify people’s interests.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 16 January 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.