Clipstone Hall & Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff feedback was mixed, some staff told us they were not always able to respond to people’s immediate needs due to staffing levels and the way staff were deployed around the home. People said staff treated them with kindness and praise the interactions they had with them. People told us they would prefer a larger variety of activities more frequently. The registered manager was in the process of recruiting an additional activity co-ordinator and people were aware of this. We observed warm and positive interactions between people and staff which showed people had built trusting relationships and were able to discuss their needs with staff and the registered manager.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us their needs were met caringly and responsively. People said staff responded if they pressed their call bell in a timely manner and this was consistent at any time during the day or night. One person said, "Seniors respond, two seem to be very good." and another person commented that calls times were "Normally pretty good." People told us they were treated with kindness and compassion however some people commented that there was a lack of varied activities. The registered manager acknowledged this and confirmed they were in the process of recruiting an additional activity co-ordinator.

Staff stated there were not enough staff to meet people’s needs and gave examples of repositioning not being completed on time or safely. Staff stated the downstairs unit had a mix of dementia care and residential care which made it hard to respond to people’s needs timely. One staff member described a person being left in bed longer than needed as 2 staff and a hoist was required and these were not always available when needed. A recent staff survey conducted did not support staff feedback. 80% responded they had enough time to spend with people and respond to people’s needs. The registered manager stated whenever staff had requested additional help the deputy managers had provided this, and they were not aware of any ongoing concerns.

During the inspection there were large periods of time where we observed people in unsupervised communal areas. People who spent time in the garden had to wait extended periods of time to be supported back into the home. During lunch people did not always receive timely support. We observed one person waiting 30 minutes for a staff member to assist with their nutritional requirements. People were offered choice. We observed staff offering choice of meals and assisting people to make decisions where needed.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.