10 May 2022
During a routine inspection
Brecon House is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who uses domiciliary care services receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of our inspection, one person received support with personal care. There was insufficient information available to give the service a rating.
People’s experience of using this service and what we found
The person received safe care and support. Risk assessments were completed and reviewed regularly. The registered manager understood safeguarding procedures. Safe recruitment practices ensured staff were suitable for their roles.
The person received their support calls on time. Infection control measures included use of personal protective equipment (PPE).
The person’s care records contained information about their care and support needs. The registered manager had a good understanding of the person’s needs and individual preferences.
The person received support from staff who were kind and caring. The person was treated with respect. They received care which maintained their dignity and promoted their independence. Consent was sought before any care was delivered.
The registered manager monitored the quality of the service. They planned to develop their quality assurance systems and processes as the service grew. They were aware of their legal responsibilities and worked in an open and transparent way. The person's relative was confident any issues or complaints would be addressed and resolved.
The person was supported to have maximum choice and control of their lives and they were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service registered with us on 12 March 2020. There have been periods of time when this service has been dormant, which means not having any active packages of care. This is the first inspection of this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.