We carried out a review of the data available to us about Primary Carers 24/7 (HomeCare) Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Primary Carers 24/7 (HomeCare) Limited, you can give feedback on this service.
Primary Carers 24/7 Limited is a domiciliary care service, providing personal care to nine people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
Although the service had identified risk and staff were aware of risks to people, we have made a recommendation about the recording of risks in people’s care records.
People using Primary Carers 24/7 Limited benefitted from a service that provided safe and person-centred care. People and their relatives told us they were happy with the care being provided and valued the staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received training to enable them to effectively meet the needs of the people they supported.
The service had a registered manager in place who was supported by the provider. Both people and staff spoke positively about the manager.
Staff used PPE appropriately and followed infection control practices which helped protect people from the risk of transmitting COVID-19.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 13 February 2020 and this is the first inspection.
Why we inspected
This was a planned first inspection of the service.
We looked at infection prevention and control measures under the Safe key question. We look at some domiciliary care services even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.