Background to this inspection
Updated
18 April 2019
The inspection:
• We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
• One inspector carried out this inspection.
Service and service type:
• The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
• This inspection was unannounced on the first day, we told the registered manager that we would be returning for a second day.
What we did:
• We used information the provider sent us in the Provider Information Return. (PIR) This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service including notifications they had sent to us about important events. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.
• We spoke with one person living at the home, and following our inspection obtained feedback from three relatives and one healthcare professional. We spoke with three support workers, the registered manager and a team leader.
• We reviewed three people’s care files, people’s medicines records and a range of other documents in relation to the care people received. We reviewed four staff files and the provider’s quality assurance documentation.
Updated
18 April 2019
About the service:
• London Care Partnership Limited – 89 Ewell Road is a residential care home that was providing accommodation, care and support for nine young men with a learning disability and/or autism at the time of the inspection.
We rated London Care Partnership Limited – 89 Ewell Road as Outstanding because:
• The care service has been developed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
• People received support from an exceptionally caring service, receiving national accreditation for their levels of autism knowledge and support. Staff prioritised people’s needs, in an inclusive environment that ensured choice and inclusion was routinely promoted.
• The service was especially responsive to needs of people at the home, with a wide range of person centred activities. People led on the day to day management of their lives, and the home ensured that care was always personalised to meet the needs of each individual living there.
• The management of the service was held in high accolade, with positive feedback about the registered manager in how they interacted with people and supported the staff team. The quality of living for people was placed at the forefront of developments within service to ensure that care provision was innovative and continually improving.
• The service ensured that care delivery was safe, with risks to people continually assessed to ensure both their home environment, and outings in the community were safe. Premises were well maintained, and staff were safely recruited.
• People received effective care, that promoted a good quality of life ensuring a variety of healthcare needs were met. People’s consent was sought with relation to their care and treatment options.
Rating at last inspection:
• At our last inspection of the service was rated ‘Good’. At this inspection we found the service to be ‘Outstanding’.
Why we inspected:
• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
• We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates in line with our re-inspection schedule for those services rated Outstanding.