We carried out a review of the data available to us about Comprehensive Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Comprehensive Care Services, you can give feedback on this service.
Unit 6 The Post House provides personal care and support to people living in their own homes. The service is registered to provide support to children and adults, including people with learning disabilities and/or autism, people with sensory impairment and people living with dementia. The service had provided care to 5 people since its registration but was supporting one person at the time of our inspection.
The provider had employed staff in the past but, as the service supported only one person at the time of our inspection, the registered manager was the only member of staff providing care.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right support
People felt safe when staff provided their care. Risk assessments were used effectively to identify and manage any risks involved in people’s care. Medicines were managed safely. Staff protected people from the risk of infection by wearing personal protective equipment (PPE) when they carried out their visits.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service focused on people’s strengths and promoted their independence.
Right care
People’s needs were assessed before they began to use the service and kept under review. People were involved in developing their support plans and received care that met their individual needs and was focused on their quality of life.
People received kind and compassionate care from staff with whom they had established positive relationships. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff were appropriately trained to meet people’s needs and keep them safe.
The registered manager understood their responsibilities in protecting people from abuse and knew how to report any concerns they had. The provider’s recruitment procedures helped ensure only suitable staff were employed.
Right culture
The registered manager was appropriately qualified for their role and had developed effective systems to monitor the quality and safety of the service. People who used the service, their relatives and staff were able to contribute their views and the registered manager acted on their feedback. The registered manager worked effectively with other professionals to ensure people received the care they needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 March 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.