Parklands Nursing Home

Updated 11 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a review of infection control and prevention measures in care homes.

The service had been identified for use by the Local Authority as a designated care setting in response to the Winter Plan for people discharged from hospital with a positive Covid-19 status. This inspection was to ensure that the service was compliant with infection control and prevention measures.

This inspection took place on 3 November 2020 and was announced.

Updated 11 November 2020

This inspection took place on 22 February 2017 and was unannounced. This meant the staff and the provider did not know we would be visiting.

Parklands Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Parklands Nursing Home provides accommodation with personal care and nursing for up to 53 older people (East Park Court), people with a dementia type illness (Penshaw Court) and young people with a physical disability (West Park Court). On the day of our inspection there were 51 people using the service. Facilities included several lounges and dining rooms, communal bathrooms, shower rooms and toilets, a hairdressing room, a large well maintained communal garden, a sensory garden and a spacious reception area.

The registered manager had left the service in November 2017. A registered manager is a person who has registered with CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection the operational support manager was acting as the manager. Recruitment for a new registered manager was in progress.

Parklands Nursing Home was last inspected by CQC on 3 November 2015 and was rated Good. At this inspection we found the evidence continued to support the rating of ‘Good’ and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risk or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The home was clean spacious and suitable for the people who used the service. The provider had procedures in place for managing the maintenance of the premises and appropriate health and safety checks had been carried out.

Accidents and incidents were appropriately recorded and risk assessments were in place. The manager understood their responsibilities with regard to safeguarding and staff had been trained in safeguarding vulnerable adults.

Appropriate arrangements were in place for the safe management and administration of medicines.

The provider had an effective recruitment and selection procedure in place and carried out relevant checks when they employed staff. There were sufficient numbers of staff on duty in order to meet the needs of people who used the service.

Staff were supported to provide care to people who used the service through a range of mandatory and specialised training, supervision and appraisal.

People who used the service and their relatives were complimentary about the standard of care at Parklands Nursing Home.

People were treated with respect and the staff understood how to provide care in a dignified manner and respected people’s right to privacy. Staff supported and helped to maintain people’s independence. People were encouraged to care for themselves where possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Care records showed people’s needs were assessed before they started using the service. Care plans and risk assessments were in place where required and daily records were up to date. Care plans were written in a person centred way and were reviewed regularly.

Staff supported people to eat and drink at meal times when required and people’s weight and nutrition was closely monitored.

People who used the service had access to healthcare services and received ongoing healthcare support.

People had access to a range of activities in the home and within the local community.

The provider had an effective complaints procedure in place and people who used the service and their relatives were aware of how to make a complaint.

The provider had a robust quality assurance process in place. People who used the service, relatives and staff were regularly consulted about the quality of the service through meetings and surveys.