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Radis Communiy Care (Willowmere)

Overall: Good read more about inspection ratings

East Road, Middlewich, Cheshire, CW10 9HW (01606) 832998

Provided and run by:
G P Homecare Limited

Latest inspection summary

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Background to this inspection

Updated 11 February 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was completed by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service notice of the inspection. This was because we wanted to gather information about the service before visiting. We also needed to be sure the registered manager would be in the office to support the inspection.

Inspection activity started on 14 December 2021 and ended on 13 January 2022. We visited the office location on 11 January 2022.

What we did before the inspection

We reviewed information we had received about the service since its registration. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

Prior to visiting the office location, we obtained and reviewed information from the registered manager. This included staff records, care records, provider policies and quality assurance records. We spoke with three people who used the service and five relatives by telephone about their experience of the care provided. We also received feedback from the local authority and a number of professionals who work with the service.

During the visit to the office location we spoke with one person who used the service and six members of staff including the area manager, a support manager, registered manager, team leaders and carers.

Throughout the inspection, we reviewed a range of records. This included five people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We also spoke with two staff members by telephone.

Overall inspection

Good

Updated 11 February 2022

About the service

Radis Community Care (Willowmere) is an extra care service consisting of 71 apartments accommodating people within a large purpose-built building. At the time of the inspection 26 people received personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Medicines were not always managed safely. Records did not always accurately reflect the prescriber instructions. Actions were taken to respond to our findings to improve this.

We have made a recommendation about rostering of care visits to ensure peoples care was delivered at times which met their individual needs and preferences.

Other areas of people’s care was safe. Risk assessments and appropriate care plans had been developed to meet people’s needs. Staff were also recruited safely.

People received a caring service and felt supported and valued as individuals. People told us they were treated with respect and staff upheld their dignity during care visits.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in developing their care plans which were person centred and changes were made as people’s needs changed.

The service was well-led and staff felt supported. The provider worked with other professionals and organisations to ensure positive outcomes were achieved for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 13 March 2020 and this is the first inspection.

Why we inspected

This was a planned inspection to provide the service with its first CQC rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.