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Radis Community Care (Mill House)

Overall: Good read more about inspection ratings

Queens Drive, Nantwich, Cheshire, CW5 5BX (01270) 625232

Provided and run by:
G P Homecare Limited

Latest inspection summary

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Background to this inspection

Updated 24 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service notice of the inspection. This was because we wanted to gather information about the service before visiting. We also needed to be sure the registered manager would be in the office to support the inspection.

Inspection activity started on 14 July 2022 and ended on 22 July 2022. We visited the location’s office/service on 21 July 2022.

What we did before the inspection

We used information we had received about the service and sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and any improvements they plan to make. We used all this information to plan our inspection.

During the Inspection

We spoke with six people who used the service and three relatives. We also spoke with the area manager, registered manager, two team leaders, two care staff and an external professional who worked with the service. We reviewed a range of records. This included three people’s care records, medication records and a variety of records relating to the management of the service, including policies and procedures. We also reviewed three staff files in relation to recruitment, staff supervision and training.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Overall inspection

Good

Updated 24 August 2022

About the service

Radis Community Care (Mill House) is an extra care service consisting of 42 apartments, accommodating people within a large purpose-built building. At the time of the inspection 18 people received personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Some records relating to management of medicines were not consistent. However, we found no evidence of harm and people had received their medicines as prescribed. The registered manager took immediate action to address this. People were protected from abuse and told us they felt safe. Risks were assessed with measures in place to mitigate. Safe recruitment procedures were followed. Staff were aware of measures to take to prevent and control the spread of infection and people told us they felt well protected during the COVID-19 pandemic.

People’s needs were assessed before they received a service to ensure that the provider could facilitate the care they required. Staff received training to enable them to carry out their role. New staff were required to complete an induction programme. Staff worked with external professionals to support people’s nutritional needs and their general health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Overall, people told us staff supported them in a friendly and caring manner. We shared a concern about one staff member’s attitude with the registered manager. People’s comments included, “Everyone is very kind and considerate.” Staff supported people to remain as independent as they could be, and people were involved in decisions about the care they received.

Each person had a person-centred care plan which reflected their needs and choices. Care plans were regularly reviewed and updated when people’s needs changed. Policies and procedures were in place to manage complaints. Complaints were investigated and responded to appropriately. Staff supported people with end of life care, which enabled them to stay in their own home wherever possible if that was their wish.

Systems were in place to assess and monitor the quality of the service, drive improvements and capture learning. People had opportunities to give their views about the care they received and the quality of the service. During the inspection, the registered manager and staff responded positively to feedback

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 13 March 2020 and this is the first inspection.

Why we inspected

This is a planned inspection to provide the service with its first CQC rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.