All inspections: Balsall Common Dental Practice

All Inspections

We carried out this on-site, announced assessment on 23 September 2024. We found the practice had met all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The service provides non-surgical cosmetic treatments, some of which are not in-scope such as certain facial aesthetics procedures. The practice is in Balsall Common, West Midlands and provides private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses who work as the clinical manager and deputy clinical manager at the practice, 1 receptionist and the practice manager.

Balsall Common Dental Practice is a private practice that provides services to people of all ages. The services provided include prevention based, family dental care as well as a full range of procedures including whitening, veneers, crowns, white fillings, orthodontics, implants, bridges, dentures, root fillings, periodontal gum treatment and dental hygienist services.

Before our inspection we provided comment cards and asked patients to share their views and experiences of the service. We reviewed 44 completed comment cards and we also spoke with two of these patients by telephone after our inspection. The feedback received in comment cards was very complimentary of the practice and the care provided by staff. Patient comments included that the service and staff were caring and professional, the environment was clean, they could access the service in an emergency and they felt fully informed about their care and treatment.

Overall we found that the practice had arrangements to ensure patients received appropriate care in a safe and well led environment. Staff working at the practice had the appropriate skills and knowledge to support patients. We observed staff treating patients with care and understanding.

There were policies and procedures at the practice for staff recruitment and for safeguarding children and vulnerable adults. The practice had the equipment and medicines they would need in the event of a medical emergency. Staff had received training and demonstrated to us they knew how to respond. The practice had appropriate arrangements in place to ensure patients received care and treatment that met their needs. Staff working at the practice had the appropriate skills and knowledge for their roles.

However, there were some areas for improvement. In particular, the provider should:

Develop an incident reporting policy and document all incidents to implement learning

Balsall Common Dental Practice

All Inspections

During an assessment under our new approach

14 January 2015

During a routine inspection