We carried out a review of the data available to us about The Haven on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Haven, you can give feedback on this service.
The Haven is a residential care home providing personal care for up to 36 people aged 65 and over. At the time of the inspection there were 23 people living at the home. The care home is in a purpose-built single-story building.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s care plans contained all the information needed to ensure staff were aware of people’s care needs. In addition, any risks to people were identified and care was planned to keep people safe. People were supported to access healthcare advice and support when they were unwell and to attend any appointments,
There were enough staff to meet people’s needs safely and in a timely manner. The provider had completed pre-employment checks on staff to ensure they were honest and trustworthy. Training was provided to ensure staff had the skills needed to provide safe effective care to people.
Medicines were available to people when needed and stored safely. The manager took action to improve recording of medicines administration when concerns were found.
The home was well presented and maintained to a high standard. Infection control processes were in place and the home was cleaned effectively to reduce the risk of infection.
Audits were in place to monitor the quality and safety of the care provided. In addition, the views of people living at the home and their relatives were used to drive improvements in the care provided.
People were happy to raise concerns and were confident that the provider would take action to resolve any issues.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 March 2020 and this was the first inspection.
Why we inspected
This was a planned inspection based on the registration date of the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.