The Care Quality Commission
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Sugarman Health and Wellbeing - Liverpool

Overall: Good read more about inspection ratings

Suite 209 Cotton Exchange, 120 Bixeth Street, Liverpool, L3 9LQ (0151) 363 1958

Provided and run by:
Sugarman Health and Wellbeing Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Sugarman Health Wellbeing - Liverpool provides personal care to people with a learning disability, autistic people and those who require support with their mental health within their own homes. The assessment was announced as we needed to ensure a member of the management team was available to support the inspection. This assessment was prompted by information we held about this service. As part of our assessment, we undertook on-site visits on 5, 15, 19 and 21 March 2024. We assessed 9 quality statements under the Safe, Effective, Caring, Responsive and Well-Led key questions. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance the Care Quality Commission (CQC) follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We checked during the assessment whether the provider was following this guidance. There were systems and processes in place to keep people safe. Safeguarding referrals were made where required and accidents and incidents were recorded. There were enough staff support people and they were recruited to the service safely. However, some people told us they received inconsistent support from some staff members. Staff received a range of mandatory training both online and face to face. However, the face to face training for some staff was out of date. Risks to people were managed safely, although there were at times, some inconsistencies in people's care plans. People's needs were assessed and reviewed regularly and their rights were respected. People gave mixed feedback on people having Independence, choice and control over their care. Governance and quality monitoring at the service was effective.

28 November 2022

During a routine inspection

About the service

Sugarman Health and Wellbeing - Liverpool is a domiciliary care service providing care and support to people living in their own homes. At the time of our inspection the service was providing personal care to 20 people.

People's experience of using this service and what we found

Sugarman Health and Wellbeing - Liverpool had an open and transparent culture resulting in an effectively organised, supportive and well-run service. The registered manager and nominated individual were clear about how the service should be provided and they led by example.

People's needs were comprehensively assessed before they started using the service, people and their relatives were fully involved in the assessment and care planning processes. Staff had established supportive relationships with people and knew them extremely well. Staff provided people with person centred care.

The provider was motivated in supporting their staff and provided access to resources to benefit the health and wellbeing of employees. Support workers spoke very highly about working for the service. People told us their support workers were caring and kind. Support workers had a good understanding of how to support people in a way that promoted their privacy, dignity and independence.

People's care records were thorough, accurate and reflected people's needs and how they were to be met.

Staff ensured people were safe. The provider had systems in place to protect people from the risk of abuse. Risk assessments were completed to help identify and minimise risks people faced. Steps were taken to learn lessons if things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The provider had made a change to their registration since the last inspection. This is the first inspection under the providers new registration. The last rating for this service was good (published 26 January 2018). Since this rating was awarded the registered address of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.