We carried out a review of the data available to us about Westminster Homecare Limited (Chelmsford) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Westminster Homecare Limited (Chelmsford), you can give feedback on this service.
Westminster Homecare Limited (Chelmsford) is a domiciliary care agency providing personal care to 117 people living in their own home at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Some improvements were required to how concerns raised by staff were managed and how staff were supported by the management team.
There was a governance system in place to monitor the quality of the service, however some notifications had not been submitted to CQC as required in relation to safeguarding. The registered manager was open and honest. The service worked closely with other agencies and healthcare professionals. Plans were in place to upgrade to electronic systems to improve the oversight and care provided by the service
Staff had received an induction and training suitable to their needs. People’s needs had been assessed to ensure the service could provide the care they required. People’s preferences, likes and dislikes had been recorded and staff knew people well.
We have made a recommendation about improving staff support through more regular spot checks and supervisions.
People told us they were safe and were cared for by staff who understood safeguarding procedures. People’s risks had been assessed and managed to make sure they were kept safe. Staff were recruited safely and there were enough staff, which meant people received the calls they needed. People received their medicines safely and there were processes in place to report and monitor accidents and incidents to prevent reoccurrence.
People were treated with kindness and respect and staff knew people well. People said staff provided care in a dignified way and they felt comfortable with them. People were able to express their views and staff adapted the way they provided care to meet their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 20 August 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.