We carried out a review of the data available to us about Parkview House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Parkview House, you can give feedback on this service.
Parkview House is a care home providing care and accommodation for up to five female adults with mental ill health needs. At the time of our inspection four people lived at the home. The home is a converted residential property and consists of five small flats and a staff office.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection one person received support with their personal care needs from staff.
People’s experience of using this service and what we found
The service supported the person to achieve their goals and aspirations in a safe environment. Staff were recruited safely and were available to offer support and guidance when needed. Individual and environmental risks had been assessed and were well managed. However, the level of detail contained within some risk assessments was limited. Action was taken to address this. Medicines were managed in line with regulatory requirements and best practice guidelines.
The person’s needs were assessed, and personalised care and support was provided by trained staff. Further training specific to the person’s needs was scheduled to take place. The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff practice focused on promoting independence and upholding rights. Staff were caring and thoughtful in their approach. Staff felt cared for, valued and supported by the provider and registered manager. Care plans were developed and updated in partnership with the person. The provider's complaints procedure was accessible to people.
The management team and staff shared a commitment to continuously learning and demonstrated their passion to provide good quality care. They worked in partnership with other professionals to achieve this. The service operated an open and inclusive culture underpinned with respect and recognising and supporting individuality. Systems were in place to monitor and improve the quality of care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08 October 2020 and this is the first inspection
Why we inspected
This was a planned inspection
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.