We carried out a review of the data available to us about Candle Flame Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Candle Flame Care Ltd, you can give feedback on this service.
The provider also provided support to people in a supported living service and an outreach service supporting people in their own homes with general welfare and social support. At the time of the inspection, the service was supporting 13 people, only one person was receiving a regulated activity.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Candle Flame Care Limited was providing support to one person with personal care at the time of the inspection. In the last twelve months they had supported two other people. Relatives spoke positively about care and support they received from Candle Flame Care Limited. Care was person centred and people were asked and involved in how they wanted to be supported. The registered manager spent time with people to find out what they wanted from the service.
People were supported by consistent and familiar care staff. Staff received a comprehensive induction and ongoing training to enable them to support people safely. Staff knew how to keep people safe and free from avoidable harm. Staff were confident in the management of the service to act on any concerns or suggestions they may have.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager and staff had a good understanding of supporting people safely during the current pandemic. There had been sufficient personal protective equipment, staff training and regular updates throughout the pandemic. Regular COVID-19 testing was in place for all staff and results were passed to the management team.
Relatives and staff spoke positively about how the service was managed. Systems were in place to monitor the quality of the service. This included gaining feedback from people who used the service or their representative. Staff felt supported and valued in their roles.
The registered manager regularly worked alongside the staff to provide personal care. The service was still in its infancy and recruitment was ongoing as new referrals were being received. There was a plan to recruit field support workers as the business grew.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 01/05/2020 and this is the first inspection.
Why we inspected
This was a planned inspection to provide the service with a rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.