We carried out a review of the data available to us about Audley Care Nightingale on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Audley Care Nightingale, you can give feedback on this service.
Audley Care Nightingale is a domiciliary care service supporting people living in a purpose-built retirement village, as well as in the local community.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, three people were receiving personal care.
People’s experience of using this service and what we found
People using the service told us they were happy with the service provided and would recommend the service to others. They said they were supported by familiar staff who understood how to keep them safe and were caring and respectful towards them.
We found people using the service were supported by staff who were recruited safely, had appropriate training and were well supported by the management team.
People were kept safe and protected against the risk of avoidable harm and abuse. They received continuity of care from a small group of staff who were familiar with their support needs. Staff treated people with dignity and upheld their right to privacy.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s care was planned around their wishes, preferences and needs. People and their representatives understood how to complain. They were confident that, if they contacted the office, the management team would respond to them promptly and resolve their concern.
Systems were in place to monitor the quality of care people received as well as their satisfaction with it. People, relatives and staff were encouraged to share their feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of this service.
Why we inspected
This service was registered with us in May 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.